Services
The provision of quality services is as much part of a successful enterprise document management solution as the actual software products and Aprotec prides itself on its highly experienced and committed consultants, engineers and trainers.
Consultancy
The experience gained over many years of working in the field (nearly 4 decades for many of our consultants), implementing document management systems for all types of companies and engineering disciplines is a valuable asset. In fact, when it comes to experience and the people behind the solution, we are probably unrivalled. This knowledge and expertise is available directly from Aprotec as part of a complete package and Aprotec customers know that expert help is always at hand.
Initial consultancy is provided to investigate the needs of the business and assist with requirements analysis, preparation of system specifications and implementation planning. However, over time businesses needs change and not all companies have the skills and resources in-house, or simply the time, to implement sophisticated software solutions on their own, so it is comforting to know that Aprotec is ready to provide whatever level of consultancy or service required.
Specialist Training
Training empowers users and is key to any successful solution, not only as part of your initial implementation, but as your system evolves and grows to incorporate new features and other facets of your business, ongoing training ensures you are always able to get the best from your investment. Aprotec offers a full training program for Aprotec DMS, and Training can be delivered either on site or via Zoom Webinar. However, it’s our approach to training that really delivers results. Each course is tailored specifically to the customers’ requirements. Whether it’s your key DMS Admins, responsible for the day-to-day administration, user support and DMS configuration, or your Network Admins who need to know the backend server and technology requirements, Aprotec will ensure the right course is delivered to the right people.
Programming Services
Specialising in Microsoft and Autodesk technologies, Aprotec is able to offer a comprehensive bespoke programming service to its clients. Using such technologies as .Net, ActiveX & ASPX, etc, Aprotec programmers are able to provide complete stand-alone applications and specialised systems integration.
Project Management
As well as programming expertise, Aprotec offers a complete project management service, covering all aspects from initial conception work right through to final deployment and on-going support issues. With an unrivalled wealth of solution development experience gained over 4 decades, in the field of CAD and Data management, Aprotec is able to offer a high class, unique service to it's clients where specialised tailored solutions are required.
Document Scanning
While many bureaus offer a document scanning service at low prices, Aprotec recognised a long time ago that businesses required more unique specialist services to deal more appropriately with certain types of documents, particularly drawings. Although Aprotec does not provide document scanning in-house, we are happy to work with your chosen bureau providing services such as, project management, risk analysis, quality plans, inspection, traceability & searchable extracted data.
Product Support
Aprotec DMS comes with full context sensitive Online Help accessible
24/7 directly from within Aprotec DMS, however, with a
business-critical system you’ll want to know that additional help
will be there if needed.
We provide varied support packages tailored to suit your individual
needs, and all Aprotec customers enjoy our basic support level which
includes:
• Direct business hours contact with our support team,
for your nominated personnel,
via Telephone, Email or Web chat.
• Access to our online support forum, full of FAQs and
examples of common enquiries and their solutions.
• Access to a dedicated Support Site providing details of your
business, product subscription information, your training register
and our Wish & Issue list reporting / tracking system.
• Access to the Aprotec Portal where you can download all
Aprotec Technical documents and business specific documents such as
training certificates and commercial documents.
We also offer additional support package options that can include
everything from remote dial-in support to onsite service which can
be called upon when needed.
Whatever level of support you need, we’ll be there to help.
Aprotec DMS
Learn more about Aprotec’s latest flagship product for complete document management support. [more]
Downloads
A number of useful documents are available for download in PDF format. [more]
Industries
For over 39 years Aprotec has provided document management solutions across a variety of industries. [more]
Remote Connectivity
Boost your productivity on the go, leverage the power of your DMS outside your walls to remote offices, remote workers and home workers. [more]
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